Advanced Chatbot

Multilingual AI iBot Alex

CBC’s advanced, multi-lingual iBOT Alex chatbot is integrated into our services, helping customers complete payment 24/7. Our fully compliant chatbot can manage inquiries about balances, payment history, important documents supplied by the consumer, get information relating to disputes and ask customers why they are unable to make a payment. The chatbot can take a single payment or negotiate a payment arrangement. Eight AI languages are available, plus live English and Spanish.