Many agencies appear to do you a service by quoting a low commission rate for their collection efforts, but when that happens, you should be extremely skeptical of the service quality you will receive. The most effective collection agencies are committed to continuously improving and developing their operations through investment in quality people and advanced artificial intelligence tools.
The CBC Difference
Personalized Strategies
Customized Approach
No two patients are alike, nor should your collection strategy be. We customize for each client according to demographic, geographic location, balance of account and more.
Innovative Technology
Leading AI Platform
CBC’s recovery performance, regulatory compliance and data security safeguards begin with our powerful, artificial intelligence-based collection management system.
Unified
Communications Strategy
Coordinated Contact System
Leveraging significant investments in automation, artificial intelligence and coordinated contact strategies
High Contact Rates
Better Recovery
Our personalized process delivers higher contact rates, resulting in higher recovery and complete patient satisfaction. The results speak for themselves.
Patient Satisfaction
99.9% Satisfaction Rates
With more than 20,000 hours of recorded talk time last year with 1.2 million patients, we received less than .1% complaints.
Advanced
Chatbot
Advanced, Multi-Lingual AI
Our fully compliant iBOT Alex chatbot is integrated into our services, helping
customers easily complete payment 24/7.
CBC takes great pride in maximizing its recovery rate for its clients by using all available industry resources, such as state-of-the-art technology and systems, advanced skip-tracing and patient billing procedures. Additionally, CBC is committed to hiring and retaining only the finest collection associates. With this business philosophy, CBC has consistently outperformed its competition in maximizing client revenue— continually increasing profitability for clients.
Consider the following true story from a client who came to CBC after being disappointed in past agencies. Those agencies quoted the client an attractive 20% commission rate, but their disappointing recovery rates cost the client thousands of dollars in additional revenue.
| Agency | Monthly Placements | Recovery Rate | Monthly Gross Collections | Annual Gross Collections | Commission Rate | Agency Fees | Net to Hospital |
| CBC | $10,000,000 | 13.87 | $1,387,000 | $16,644,000 | 22% | $3,661,680 | $12,982,320 |
| Agency X | $10,000,000 | 12.1 | $1,210,000 | $14,524,000 | 18% | $2,614,320 | $11,909,680 |
| Agency Y | $10,000,000 | 11.1 | $1,110,000 | $13,320,000 | 16% | $2,131,200 | $11,188,800 |
